HARDI Reduces their Carbon Footprint through remote live support using RealWear running Wideum RemoteEye

About HARDI

HARDI International A/S is an international group whose basic idea is to meet the user's requirements for quality products that ensure efficient, punctual and accurate use of plant protection products.

HARDI International A/S has a worldwide distribution and sales network, where they are represented by importers, agents and sales subsidiaries in more than 100 countries.

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About Wideum

Wideum is a remote service technology company, innovating in applications for smartphones, tablets and smart glasses.

Their software allows users to execute difficult tasks and operation maintenance with remote assistance, thanks to information sharing between field service operators and support departments.

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The Problem

Traditionally, the provision of technical service support to customers spanning across various countries and continents results in frequent travels, inadvertently amplifying carbon footprints. This practice, while vital for ensuring customer satisfaction and resolving technical issues promptly, poses environmental challenges due to the emissions generated by air and land transportation and additional costs for companies.

The Solution

By leveraging RealWear smart glasses with Wideum's RemoteEye software, HARDI have marked significant advancement in technical support efficiency.

Since the deployment of RealWear, HARDI's technical service team have assisted customers in Serbia, Israel and South Africa, all within a 90 minute timeframe.

Without the use of RealWear smart glasses and Wideum RemoteEye, the carbon emissions on the travels would be approximately:

0.7 tonnes of CO2 to Israel
0.4 tonnes of CO2 to Serbia
2.3 tonnes of CO2 to South Africa

In this one scenario, approximately 3.4 tonnes of CO2 has been effectively reduced and the potential for further savings becomes even more significant in the future.

(* Calculations based on methodology from Aarhus University, Denmark)

The Solution

By leveraging RealWear smart glasses with Wideum's RemoteEye software, HARDI have marked significant advancement in technical support efficiency.

Since the deployment of RealWear, HARDI's technical service team have assisted customers in Serbia, Israel and South Africa, all within a 90 minute timeframe.

Without the use of RealWear smart glasses and Wideum RemoteEye, the carbon emissions on the travels would be approximately:

0.7 tonnes of CO2 to Israel
0.4 tonnes of CO2 to Serbia
2.3 tonnes of CO2 to South Africa

In this one scenario, approximately 3.4 tonnes of CO2 has been effectively reduced and the potential for further savings becomes even more significant in the future.

(* Calculations based on methodology from Aarhus University, Denmark)

The Result

By utilizing RealWear smart glasses, HARDI technicians can provide remote assistance to customers across different locations with unparalleled efficiency. This means that technical issues can be resolved promptly without the need for on-site visits, significantly reducing the carbon emissions that would have been generated from travel.

The integration of Wideum's RemoteEye software further enhances this capability, allowing technicians to visually assess and troubleshoot problems in real-time. This not only improves the speed and effectiveness of technical support but also contributes to substantial reductions in greenhouse gas emissions.

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