Terms of Sale
Updated: September 15, 2025
TERMS OF SALE
Updated: September 15, 2025
By placing an order, or any future order(s) for a RealWear Product (as defined below), you accept RealWear’s limited warranty and software license for business customers below and acknowledge that, except for the terms of a Subscription Equipment Agreement for Subscribers, no other terms or conditions apply. All other terms or conditions are expressly excluded. Orders are subject to approval by RealWear. Accepted Orders are final and may not be changed. RealWear may fill an Order directly, or through its designated sales entity, reseller or partner, for your region.
LIMITED WARRANTY AND SOFTWARE LICENSE FOR BUSINESS CUSTOMERS ONLY
The following terms and Conditions (“Terms”) give you specific legal rights. You may also have other rights that vary depending on local law.
These Terms set forth the only obligations and agreements by RealWear concerning purchase of the Products by Buyers, but are in addition to the terms set forth in a Subscription Equipment Agreement for Subscribers. These Terms supersede and replace any prior or inconsistent statements, terms, or warranties. RealWear rejects any additional or inconsistent terms regardless of whether such terms were proposed by the Buyer or Subscriber in any bid request, quotation request, purchase order, or related document. If Buyer purchased a RealWear Product through a reseller or purchased a subscription to a Product through a reseller, and said reseller offered additional incentives or terms as part of the Product sale or subscription, Buyer or Subscriber understands and agrees that they must look solely to that reseller for the performance of such additional incentives or terms. RealWear shall have no liability for such additional incentives or terms, and the performance thereof.
Definitions
As used in this document, “RealWear” means RealWear, Inc., or any of its authorized resellers. “You”, “Your”, “Buyer” or “Subscriber” means the original purchaser of a Product or the original Subscriber of a subscription to a Product covered by these Terms. “Hardware” means the RealWear Navigator® Z1, RealWear Navigator® 500 series, and RealWear Arc® 3 industrial smart glasses (excluding Software). “Software” means any software, library, utility, tool, or other computer or program code, in object (binary) form embedded in or pre-installed on the Hardware, including any updates made available by RealWear. “Documentation” means the Product related media, printed materials, online and electronic documentation provided by RealWear, including copies. “Product” or “Products” means Hardware, Software, and Documentation collectively. The Products are sold, or offered through a subscription, exclusively for Buyer’s or Subscriber’s own internal professional, business or commercial use (including government agencies); are not promoted or marketed for the purpose of resale to third parties, except through a RealWear authorized reseller or partner; or for any consumer, non-professional, or leisure use.
SOFTWARE AND DOCUMENTATION
A. Documentation. Buyer or Subscriber may reproduce a reasonable number of copies of the Documentation for its internal use.
B. Software. Buyer or Subscriber may run and execute the Software only on the specific Hardware on which it was delivered, and may not copy, extract, or decompile the Software. The Software contains certain open source software components. The applicable open source license (indicated in the header files), and not this license, applies to those open source components.
C. No Other Rights or Licenses. No other rights or licenses are granted or implied, and the licenses expressly granted in this Section are Buyer’s or Subscriber’s only licenses. Except as expressly permitted by applicable law, Buyer or Subscriber may not decompile, attempt to derive source code from, or otherwise reverse engineer any Software. The licenses granted to Buyer or Subscriber by these terms will automatically terminate if Buyer or Subscriber violates or authorizes others to violate any of the license terms.
LIMITED HARDWARE WARRANTY FOR BUSINESS CUSTOMERS
1. BUYER CUSTOMERS’ HARDWARE WARRANTY:
2.1 LIMITED HARDWARE WARRANTY FOR BUYER BUSINESS CUSTOMERS: HARDWARE (BUT NOT SOFTWARE OR DOCUMENTATION) IS WARRANTIED BY REALWEAR AGAINST DEFECTS IN WORKMANSHIP OR MATERIALS WHICH CAUSE HARDWARE TO MALFUNCTION UNDER NORMAL USE CONDITIONS WHEN USED IN PROFESSIONAL, BUSINESS, OR COMMERCIAL APPLICATIONS (INCLUDING GOVERNMENT AGENCIES) FOR A PERIOD OF ONE (1) YEAR FROM DATE OF ORIGINAL PURCHASE AS DETERMINED BY THE HARDWARE SERIAL NUMBER (“WARRANTY PERIOD”). AS USED HEREIN, “NORMAL USE CONDITIONS” SHALL MEAN HARDWARE WHICH HAS BEEN USED AND MAINTAINED IN ACCORDANCE WITH THE APPLICABLE REALWEAR INSTRUCTION MANUAL, INCLUDING ANY UPDATES OR TECHNICAL ADVISORIES PROVIDED BY REALWEAR WITH RESPECT TO THE HARDWARE, AND HAS NOT BEEN USED IN ANY ABNORMAL SETTINGS OR IN EXTREME WEATHER CONDITIONS. THE EXCLUSIVE REMEDY UNDER THIS LIMITED HARDWARE WARRANTY FOR ANY HARDWARE THAT IS DETERMINED BY REALWEAR TO BE DEFECTIVE IN WORKMANSHIP OR MATERIALS SHALL, AT REALWEAR’S SOLE OPTION, BE A REPAIR OR REPLACEMENT OF THE DEFECTIVE HARDWARE, OR A REFUND OF THE PURCHASE PRICE OF THE DEFECTIVE HARDWARE.
THE HARDWARE IS NOT DISTRIBUTED, SOLD OR INTENDED FOR USE BY ANY PERSON OR ENTITY DEFINED AS A “CONSUMER” UNDER THE MAGNUSON-MOSS WARRANTY ACT OF 1975, AND THIS LIMITED WARRANTY IS NOT OFFERED, MADE OR EXTENDED TO ANY SUCH PERSON OR ENTITY.
2.2 BUYER CUSTOMERS’ WARRANTY DISCLAIMERS AND EXCLUSIONS: NO WARRANTY, PRODUCT DESCRIPTION, OR AFFIRMATION OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THE LIMITED WARRANTY STATEMENT IN SECTION 2.1 ABOVE, IS MADE OR AUTHORIZED BY REALWEAR AS TO ANY HARDWARE OR PRODUCT. REALWEAR DISCLAIMS ANY LIABILITY FOR CLAIMS ARISING OUT OF HARDWARE OR PRODUCT MISUSE, IMPROPER HARDWARE OR PRODUCT SELECTION, IMPROPER HARDWARE INSTALLATION OR HARDWARE MODIFICATION, MISREPAIR OR MISAPPLICATION. REALWEAR EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY THAT THE HARDWARE OR ANY PRODUCT: (i) IS MERCHANTABLE; (ii) IS FIT FOR A PARTICULAR PURPOSE; OR (iii) DOES NOT AND WILL NOT INFRINGE UPON OTHERS’ INTELLECTUAL PROPERTY RIGHTS.
ADDITIONALLY, THE LIMITED WARRANTY SHALL NOT APPLY TO HARDWARE MALFUNCTIONS WHICH RESULT FROM THE FAILURE TO TIMELY INSTALL ANY RECOMMENDED UPDATES PROVIDED BY REALWEAR, ABUSE OR MISUSE, AND HARDWARE MALFUNCTIONS CAUSED BY USE OF ACCESSORIES NOT SOLD OR LICENSED BY REALWEAR, INCLUDING BUT NOT LIMITED TO BATTERIES, THIRD PARTY SOFTWARE, CHARGERS, MEMORY CARDS, OR OTHER ACCESSORIES. THE LIMITED WARRANTY DOES NOT APPLY TO HARDWARE WHICH HAS BEEN OPENED, MODIFIED, DISASSEMBLED OR TAMPERED WITH (INCLUDING CIRCUMVENTION OF ANY ANTI-TAMPERING SYSTEM) OR WHICH HAS BEEN REPAIRED OR MODIFIED BY THIRD PARTIES NOT AUTHORIZED BY REALWEAR, INCLUDING BUT NOT LIMITED TO MODIFICATIONS, DOWNLOADS OR CONFIGURATIONS MADE TO THE PRODUCT BY ANY RESELLER, OR TO HARDWARE WHICH HAS BEEN DISGUISED OR DISFIGURED BY REMOVAL OF TRADEMARKS, SERIAL NUMBERS, OR SIMILAR IDENTIFICATION. THIS LIMITED WARRANTY ALSO DOES NOT APPLY TO HARDWARE WHICH HAS BEEN SUBJECTED TO EXTERNAL PHYSICAL DAMAGE INCLUDING WITHOUT LIMITATION BEING DROPPED, BEING SUBJECTED TO INTRUSION OF WATER OR OTHER LIQUIDS, OR AS THE RESULT OF USER’S FAILURE TO FOLLOW INSTRUCTIONS PROVIDED IN WRITTEN DOCUMENTATION INCLUDED WITH THE HARDWARE OR SUBSEQUENTLY SUPPLIED BY REALWEAR IN THE FORM OF UPDATED MANUALS OR TECHNICAL ADVISORIES. CERTAIN CONSUMABLE OR ACCESSORY SUPPLIES INCLUDED WITH THE HARDWARE, OR SOLD SEPARATELY BY REALWEAR (SUCH AS BATTERIES OR SOFT CASES), ARE SUBJECT TO A DIFFERENT WARRRANTY TERMS AS SET FORTH IN SECTION 1.5 BELOW.
THE LIMITED WARRANTY IS MADE TO THE ORIGINAL BUYER ONLY, WHO FOR PURPOSES OF THIS AGREEMENT IS THE PROUCT END USER, AND EXCEPT WHERE PROHIBITED BY LAW, IS NOT TRANSFERRABLE.
2. SUBSCRIPTION CUSTOMERS’ HARDWARE WARRANTY:
3.1 LIMITED HARDWARE WARRANTY FOR SUBSCRIPTION BUSINESS CUSTOMERS: THE HARDWARE ONLY IS WARRANTED BY REALWEAR DURING THE TERM OF AN ACTIVE EQUIPMENT SUBSCRIPTION AGREEMENT. THE SOFTWARE IS PROVIDED AS-IS AND IS NOT WARRANTED. SUBSCRIBER’S SOLE REMEDY FOR SOFTWARE THAT RENDERS THE HARDWARE INOPERABLE IS A REFUND OF THE PRO-RATA PORTION OF THE SUBSCIPTION PAYMENTS FOR THE REMAINING UNUSED PORTION OF THE SUBSCRIPTION TERM.
THE SUSCRIPTION HARDWARE IS NOT DISTRIBUTED OR INTENDED FOR USE BY ANY PERSON OR ENTITY DEFINED AS A “CONSUMER” UNDER THE MAGNUSON-MOSS WARRANTY ACT OF 1975, AND THIS LIMITED WARRANTY IS NOT OFFERED, MADE OR EXTENDED TO ANY SUCH PERSON OR ENTITY.
3.2 SUBSCRIPTION CUSTOMERS’ WARRANTY DISCLAIMERS AND EXCLUSIONS: NO WARRANTY, PRODUCT DESCRIPTION, OR AFFIRMATION OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THE LIMITED WARRANTY STATEMENT SECTION 3.1 ABOVE, IS MADE OR AUTHORIZED BY REALWEAR AS TO ANY HARDWARE OR PRODUCT. REALWEAR DISCLAIMS ANY LIABILITY FOR CLAIMS ARISING OUT OF IMPROPER HARDWARE OR PRODUCT SELECTION, IMPROPER HARDWARE INSTALLATION OR HARDWARE MODIFICATION, MISREPAIR OR MISAPPLICATION. REALWEAR EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY THAT THE HARDWARE OR ANY PRODUCT: (i) IS MERCHANTABLE; (ii) IS FIT FOR A PARTICULAR PURPOSE; OR (iii) DOES NOT AND WILL NOT INFRINGE UPON OTHERS’ INTELLECTUAL PROPERTY RIGHTS.
THE SUBSCRIPTION CUSTOMERS’ LIMITED WARRANTY DOES NOT APPLY TO HARDWARE WHICH HAS BEEN OPENED, MODIFIED, DISASSEMBLED OR TAMPERED WITH (INCLUDING CIRCUMVENTION OF ANY ANTI-TAMPERING SYSTEM) OR WHICH HAS BEEN REPAIRED OR MODIFIED BY THIRD PARTIES NOT AUTHORIZED BY REALWEAR, INCLUDING BUT NOT LIMITED TO MODIFICATIONS, DOWNLOADS OR CONFIGURATIONS MADE TO THE PRODUCT BY ANY RESELLER, OR TO HARDWARE WHICH HAS BEEN DISGUISED OR DISFIGURED BY REMOVAL OF TRADEMARKS, SERIAL NUMBERS, OR SIMILAR IDENTIFICATION. CERTAIN CONSUMABLE OR ACCESSORY SUPPLIES INCLUDED WITH THE HARDWARE OR SOLD SEPARATELY BY REALWEAR (SUCH AS FOAM PADS OR SOFT CASES) ARE NOT COVERED UNDER THE SUBSCRIPTION CUSTOMERS’ HARDWARE WARRANTY.
THE SUBSCRIBER CUSTOMERS’ LIMITED WARRANTY IS MADE TO THE ORIGINAL SUBSCRIBER ONLY, WHO FOR PURPOSES OF THIS AGREEMENT, IS THE PROUCT END USER AND EXCEPT WHERE PROHIBITED BY LAW, IS NOT TRANSFERRABLE.
LIMITATION OF LIABILITY AND REMEDIES
EXCEPT AS REQUIRED BY SPECIFIC STATE LAW, REALWEAR EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY DAMAGE OR INJURY TO PERSON OR PROPERTY (INCLUDING FAILURE TO TIMELY INSTALL ANY RECOMMENDED UPDATES, WHICH FAILURE MAY RESULT IN PRODUCT MALFUNCTION, WITH SUCH MALFUNCTION POTENTIALLY CAUSING BODILY INJURY, OR PHYSICAL DAMAGES TO PERSONS OR PERSONAL PROPERTY), DEATH, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST BUSINESS OPPORTUNITES, LOST DATA, AND LOSS OF BUSINESS EXPECTATIONS. REALWEAR’S LIABILITY IN ALL CIRCUMSTANCES IS LIMITED TO, AND SHALL NOT EXCEED, THE PURCHASE PRICE OR SUBSCRIPTION PRICE PAID FOR THE HARDWARE THAT GIVES RISE TO ANY LIABILITY. IN THE EVENT THAT LOCAL LAWS PROHIBIT DISCLAIMER OF IMPLIED WARRANTIES, THE DURATION OF ANY IMPLIED WARRANTY SHALL NOT EXCEED: (i) ONE (1) YEAR FROM THE DATE OF PURCHASE OF THE PRODUCT BY A BUYER CUSTOMER; OR (ii) INACTIVE SUBSCRIPTIONS TO A PRODUCT. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS IN THESE TERMS APPLY TO ALL CLAIMS FOR DAMAGES, WHETHER BASED IN CONTRACT, WARRANTY, STRICT LIABILITY, NEGLIGENCE, TORT, OR OTHERWISE. THESE LIMITATIONS OF LIABILITY ARE AGREED ALLOCATIONS OF RISK CONSTITUTING IN PART THE CONSIDERATION FOR REALWEAR’S SALE OF OR SUBSCRIPTION TO HARDWARE OR PRODUCTS TO A BUYER OR SUBSCRIBER, AND WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY, AND EVEN IF REALWEAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITIES.
A. How to Get Warranty Service Pursuant to the Limited Hardware Warranty for Business Customers:
Before starting the warranty process, please review the “Frequently Asked Questions” at https://realwear.com/support/faq.
If the FAQ’s do not resolve your problem, then please submit a “Support Request” at: support@realwear.com.
Before sending your Hardware to RealWear for service, be sure to keep a copy of any data you want to save and delete anything you consider confidential. RealWear is not responsible for your data and may erase it.
B. RealWear’s Warranty Responsibilities:
Warranty to Buyer Customers:
1.1 If, after following the procedures in Section A above, RealWear determines in its sole discretion that: (i) a defect in materials or workmanship caused the Hardware to malfunction during the Warranty Period under Normal Use Conditions, and (ii) none of the Warranty Disclaimers or Exclusions apply, then RealWear will (at its option): (a) repair or replace the Hardware, or (b) refund the purchase price to Buyer. In the event the Hardware requires repair or replacement, RealWear will:
1.1.1 Cover the cost of shipping the faulty Hardware from Buyer to RealWear; and
1.1.2 Ship to Buyer the replacement Hardware prior to Buyer’s return of the faulty Hardware to RealWear (“Advance Replacement”). Such Advance Replacement is conditioned upon Buyer returning the faulty Hardware within thirty (30) days of receipt of the replacement Hardware. If a Buyer does not return the faulty Hardware to RealWear within thirty (30) days, Buyer will be charged retail price of the cost of the replacement Hardware.
1.2 Unless restricted by applicable law, repair may use new or refurbished parts, and replacement may be with new or refurbished Hardware.
1.3 After repair or replacement of Hardware, Buyer’s Hardware will be covered by the Buyer Customers’ Limited Hardware Warranty for the longer of: (i) the remainder of your original Warranty Period or (ii) ninety-five (95) days after RealWear returns the repaired or replaced Hardware to Buyer. Where required by applicable law, the original Warranty Period will be extended for a period of time equal to the time that Buyer’s Hardware was in RealWear’s possession.
1.4 If Buyer’s Hardware malfunctions after the Warranty Period, RealWear provides no warranty of any kind. After the Warranty Period expires, Buyer may contact RealWear for assistance, however, Buyer may be subject to additional fees.
1.5 RealWear branded accessories are covered by the Buyer Customers’ Limited Hardware Warranty, provided that: (i) the RealWear Navigator® 500 series batteries, LTE Modems and soft cases are warranted for ninety (90) days only; and (ii) the RealWear Navigator® Z1 batteries are warranted for one (1) year. Consumable parts and accessories such as foam pads, straps, hard-hat clips, etc. are not covered by warranty.
Warranty to Subscription Customers:
2.1 During the Term of any Subscription Equipment Agreement, all Subscription customers will receive a carefree warranty on the Hardware, including replacement of the Subscription Hardware and/or replacement batteries, due to:
· Accidental damage;
· Liquid damage; or
· In the event of a lost or stolen device.
Unless restricted by applicable law, repair may use new or refurbished parts, and replacement may be with new or refurbished Hardware.
2.2 If, after following the procedures in Section A above, it is determined that Subscriber customer requires Hardware or battery replacement, RealWear will send the replacement Hardware or replacement battery at no cost to Subscriber.
2.3 Consumable parts and accessories such as foam pads, straps, hard-hat clips, etc. are not covered under the Subscription Customers’ Hardware Warranty.
C. RW Cloud Pro:
Subject to the terms of the Limited Hardware Warranty for Business Customers as set forth herein, Hardware will include a RW Cloud Pro user license, as defined in the RealWear Cloud Software as a Service Agreement (“SaaS Agreement”), as follows: (i) During the term of any active RealWear Equipment Subscription Agreement; or (ii) for Buyer customers purchasing Hardware beginning July 1, 2023, during the Warranty Period, which such terms of the SaaS Agreement apply only if the end user Subscriber or Buyer separately accesses the RW Cloud platform and accepts the SaaS Agreement.
GOVERNING LAW, DISPUTE RESOLUTION
A. Arbitration: Any dispute relating to this Agreement including a claim under the Limited Warranty stated above (“Dispute”) will be resolved by binding arbitration according to the then-current Commercial Arbitration Rules of the American Arbitration Association (the “AAA Rules”). The existence, content (including all documents and materials submitted to the arbitrators), and results of any arbitration are Confidential Information. The arbitrator will be a neutral practicing attorney or retired judge with experience in similar cases and appointed in accordance with the AAA Rules. The arbitrator must agree in writing to maintain the confidentiality of the arbitration. The arbitration will be governed by the Federal Arbitration Act, 9 U.S.C. §§1 et seq. The prevailing party will be entitled to recovery of arbitration expenses (including reasonable attorney’s fees). The arbitrator’s award will include provisions for this recovery. The arbitrator’s award will be binding and final. Any court having jurisdiction may enter judgment upon the award. The arbitration will be conducted in English and held in Vancouver, WA.
B. Governing Law: This Agreement is governed by, and the arbitrator will apply, the substantive laws of the State of Washington excluding its conflicts of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. Claims must be brought within one (1) year of the date the claim arose, otherwise the claim will be permanently barred.
C. Class Action Waiver: All proceedings will be conducted solely on an individual basis. No arbitration will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings. You will not seek to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which you act or propose to act in a representative capacity.