RealWear Assure offers two new options for protecting and optimizing your new device investment – Essentials and Premier.
For customers who want to extend the basics
24/5 Phone, email, chat, 24-hour response
Device must be returned for RMA service
For customers who want enhanced support,
protection & optimized experience
24/7 Phone, email, chat, 4-hour response
Replacement sent before returning device
For IT Admins – RealWear Cloud Explorer, Device Metrics & Foresight Set Up
New RealWear Navigator™ 500 purchases come with a one-year device warranty and access to basic support including phone, email, and chat during business hours with a guaranteed response time under 24 hours. If your device needs to be replaced, it will be replaced using our standard return (RMA) process. In addition, access to Foresight Cloud allows for centralized device provisioning, app management, and device setting controls.
Essentials extends the one-year warranty and service offering to two or three years of coverage. It is an economical option to ensure the device remains under warranty with access to support, device, and app management tools.
With Premier you can enjoy peace of mind of knowing that your RealWear investment is protected by securing access to upgraded support, fast device replacement, device usage analytics and enhanced training from the RealWear experts.
*RealWear Explorer Cloud will be available January 2022 and additional features will continue to evolve.
| SKU | Description | Price |
|---|---|---|
| None | Essentials—1 Year Plan—Included | $ Included |
| SP-ESSENTIAL2 | Essentials—2 Year Plan | $100 |
| SP-ESSENTIAL3 | Essentials—3 Year Plan | $200 |
| SP-PREMIER1 | Premier—1 Year Plan | $300 |
| SP-PREMIER2 | Premier—2 Year Plan | $600 |
| SP-PREMIER3 | Premier—3 Year Plan | $900 |
RealWear Assure can be added to any new RealWear device purchase. At time of purchase, you may select your level of desired support beyond the included one year of Essentials, choosing any of the Essentials or Premier offerings. Plans can be added or upgraded within 90 days of purchase.
