BMW’s after-sales auto service boosts their customer satisfaction with RealWear.

BMW deployed RealWear - running TeamViewer - to 347 BMW centers and selected MINI dealers to reduce vehicle service times.

BMW’s after-sales auto service boosts their customer satisfaction with RealWear.

BMW deployed RealWear - running TeamViewer - to 347 BMW centers and selected MINI dealers to reduce vehicle service times.

BMW’s after-sales auto service boosts their customer satisfaction with RealWear.

BMW deployed RealWear - running TeamViewer - to 347 BMW centers and selected MINI dealers to reduce vehicle service times.

About BMW

BMW, a global leader in luxury vehicles and motorcycles, is synonymous with innovation, precision, and design excellence. Beyond their product range, which includes esteemed brands like Mini and Rolls-Royce, BMW is committed to delivering superior after-sales services, ensuring a seamless and satisfying customer experience.

The Problem

As automotive technology advances, BMW's after-sales service teams faced increasing challenges. The complexity of modern vehicles extended maintenance times, leading to potential customer dissatisfaction. With a goal to uphold its reputation for top-notch service, BMW needed a more efficient way to support local technicians and expedite vehicle servicing.

The Solution

The Solution

The Solution

To address this, BMW deployed RealWear HMT-1 devices, running TeamViewer, across 347 BMW Centers and selected MINI Dealers. This technology allowed technicians to access detailed technical documents and connect with remote BMW experts hands-free, facilitating quicker and more precise vehicle diagnostics and repairs.

To address this, BMW deployed RealWear HMT-1 devices, running TeamViewer, across 347 BMW Centers and selected MINI Dealers. This technology allowed technicians to access detailed technical documents and connect with remote BMW experts hands-free, facilitating quicker and more precise vehicle diagnostics and repairs.

The Result

The adoption of RealWear HMT-1 with TeamViewer technology has revolutionized BMW's after-sales service process. BMW's innovative approach has not only optimized their after-sales services but has also elevated the overall customer experience. Customers benefit from quicker service turnarounds, and technicians enjoy an enhanced working environment with access to real-time expert support.

Customer Satisfaction

Vehicle servicing times have been significantly reduced, with some repairs completed up to 75% faster, leading to higher customer satisfaction.

Enhanced Collaboration

Technicians can now collaborate with remote experts in real-time, improving the accuracy and speed of diagnostics.

Streamlined Processes

The live video feeds and collaboration tools have streamlined the diagnosis process, reducing the need for lengthy email exchanges and phone calls.

Customer Satisfaction

Vehicle servicing times have been significantly reduced, with some repairs completed up to 75% faster, leading to higher customer satisfaction.

Enhanced Collaboration

Technicians can now collaborate with remote experts in real-time, improving the accuracy and speed of diagnostics.

Streamlined Processes

The live video feeds and collaboration tools have streamlined the diagnosis process, reducing the need for lengthy email exchanges and phone calls.

"This deployment has been pivotal in enhancing our service efficiency. By solving issues faster, we get customers back into their cars sooner, furthering our commitment to providing the best possible service experience."

Claus Eberhart - VP Aftersales, BMW of North America

Travel Reduction for Experts

BMW technical experts' travel for onsite mentoring has been reduced, increasing efficiency.

Improved Workshop Efficiency

Hands-free controls have enhanced workshop efficiency and safety.

Travel Reduction for Experts

BMW technical experts' travel for onsite mentoring has been reduced, increasing efficiency.

Improved Workshop Efficiency

Hands-free controls have enhanced workshop efficiency and safety.

See how RealWear is revolutionizing the Automotive industry.

See how RealWear is revolutionizing the Automotive industry.

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Speak to our solutions experts to find out how RealWear can transform your workforce today.