RealWear Service Packs

RealWear Service Packs

RealWear offers two options for protecting your device investment – Essentials and Advanced.

What’s Included?


For customers who want to extend the basics

Basic Support

  • 24/5 phone/email/chat
  • 24-hour response time

Standard Replacement

  • Device must be returned for RMA service


For customers who want enhanced support & replacement

Enhanced Support

  • 24/5 phone/email/chat
  • 4-hour response time

Advance Replacement

  • Replacement sent before returning the device


New RealWear Navigatorᵀᴹ 500 purchases come with a one-year device warranty and access to basic support including phone, email, and chat during business hours with a guaranteed response time under 24 hours. If your device needs to be replaced, it will be replaced using our standard return (RMA) process. 

Essentials extend the one-year warranty and service offering to two or three years of coverage. It is an economical option to ensure that the device remains under warranty with access to support and replacement options.



With Advanced service packs, you can enjoy peace of mind knowing that your RealWear investment is protected by securing access to upgraded support and fast device replacement.

Specifically, you’ll receive:

  • Support—24/5 access to phone, email, and chat with a guaranteed response time of 4 hours.
  • Advance device replacement—upon determining a device needs replacement, a unit is sent out before your device is received and processed through the standard return (RMA) process, reducing downtime.  

Advanced service packs are designed to keep you up and running, providing faster support and replacement should you ever need it. When time is of the essence, Advanced service packs give you the edge.

How Much Is It?

The Essentials and Advanced service packs are available for the RealWear Navigatorᵀᴹ 500/520, and the HMT-1Z1®. Prices and SKUs are as follows:
Device Length of Service Essentials
For customers who want to extend the basics
For customers who want enhanced support and replacement
RealWear Navigatorᵀᴹ 500/520 1 Year Included $200 – SP-Adv1
2 Year $100 – SP-Essential2 $400 – SP-Adv2
3 Year $200 – SP-Essential3 $600 – SP-Adv3
RealWear HMT-1Z1® 1 Year Included $200 – SP-Adv1
2 Year $400 – SP-Adv2
3 Year $600 – SP-Adv3

How To Purchase?

These service packs can be added to any new RealWear device purchase. At the time of purchase, you can select your level of desired support beyond the included one year of Essentials with one of the Essentials or Advanced service packs. Plans can be added or upgraded within 90 days of device purchase. For more information, contact [email protected] or your authorized reseller.

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