RealWear Service Packs
RealWear Service Packs
RealWear offers two options for protecting your device investment – Essentials and Advanced.
What’s Included?
Essentials
For customers who want to extend the basics
Basic Support
- 24/5 phone/email/chat
- 24-hour response time
Standard Replacement
- Device must be returned for RMA service
Advanced
For customers who want enhanced support & replacement
Enhanced Support
- 24/5 phone/email/chat
- 4-hour response time
Advance Replacement
- Replacement sent before returning the device
Essentials
New RealWear Navigatorᵀᴹ 500 purchases come with a one-year device warranty and access to basic support including phone, email, and chat during business hours with a guaranteed response time under 24 hours. If your device needs to be replaced, it will be replaced using our standard return (RMA) process.
Essentials extend the one-year warranty and service offering to two or three years of coverage. It is an economical option to ensure that the device remains under warranty with access to support and replacement options.
Advanced
With Advanced service packs, you can enjoy peace of mind knowing that your RealWear investment is protected by securing access to upgraded support and fast device replacement.
Specifically, you’ll receive:
- Support—24/5 access to phone, email, and chat with a guaranteed response time of 4 hours.
- Advance device replacement—upon determining a device needs replacement, a unit is sent out before your device is received and processed through the standard return (RMA) process, reducing downtime.
Advanced service packs are designed to keep you up and running, providing faster support and replacement should you ever need it. When time is of the essence, Advanced service packs give you the edge.
How Much Is It?
| Device | Length of Service |
Essentials For customers who want to extend the basics |
Advanced For customers who want enhanced support and replacement |
|---|---|---|---|
| RealWear Navigatorᵀᴹ 500/520 | 1 Year | Included | $200 – SP-Adv1 |
| 2 Year | $100 – SP-Essential2 | $400 – SP-Adv2 | |
| 3 Year | $200 – SP-Essential3 | $600 – SP-Adv3 | |
| RealWear HMT-1Z1® | 1 Year | Included | $200 – SP-Adv1 |
| 2 Year | $400 – SP-Adv2 | ||
| 3 Year | $600 – SP-Adv3 |
How To Purchase?
These service packs can be added to any new RealWear device purchase. At the time of purchase, you can select your level of desired support beyond the included one year of Essentials with one of the Essentials or Advanced service packs. Plans can be added or upgraded within 90 days of device purchase. For more information, contact [email protected] or your authorized reseller.
Choose from a variety of best-in-class accessories.
Learn more about our partner ecosystem.