About Hirschmann Automotive
Founded in 1959, Hirschmann Automotive is a key international automotive industry supplier. It produces plug connections, sensor systems, special cables, and plastic overmolding for automotive components. Known for innovation and quality, the company is dedicated to advancing automotive technology from its international plants.
Hirschmann Automotive deployed RealWear headsets running Cisco Webex Expert on Demand. This technology allowed frontline workers in their production plants to access crucial information and collaborate with remote experts in real-time.
The RealWear HMT-1 headsets provided a rugged, durable design suitable for harsh factory conditions, hands-free voice controls, and a high-resolution micro-display. The seamless integration between Cisco Webex Expert on Demand and the HMT platform facilitated efficient remote mentoring and problem-solving.
“We increased first-time fix rates and improved the speed of getting to first-time resolution, all while significantly reducing travel expenses.”
KLEMENS FLIRI - collaboration services manager, Hirschmann Automotive