About Hirschmann Automotive
Founded in 1959, Hirschmann Automotive is a key international automotive industry supplier. It produces plug connections, sensor systems, special cables, and plastic overmolding for automotive components. Known for innovation and quality, the company is dedicated to advancing automotive technology from its international plants.
The Problem
Hirschmann Automotive, an international automotive supplier with seven factories worldwide, faced the challenge of efficiently transferring knowledge for equipment maintenance and repair. The traditional method of flying experts to various global locations was costly and time-consuming.
Hirschmann Automotive deployed RealWear headsets running Cisco Webex Expert on Demand. This technology allowed frontline workers in their production plants to access crucial information and collaborate with remote experts in real-time.
The RealWear HMT-1 headsets provided a rugged, durable design suitable for harsh factory conditions, hands-free voice controls, and a high-resolution micro-display. The seamless integration between Cisco Webex Expert on Demand and the HMT platform facilitated efficient remote mentoring and problem-solving.
The Result
During the COVID-19 pandemic, this digital transformation proved crucial. Despite travel restrictions, the RealWear HMT-1 allowed for uninterrupted collaboration and maintenance activities. This not only saved time and money but also opened up potential for enhanced customer service and real-time support, positioning Hirschmann Automotive for a competitive advantage in the industry.
“We increased first-time fix rates and improved the speed of getting to first-time resolution, all while significantly reducing travel expenses.”
KLEMENS FLIRI - collaboration services manager, Hirschmann Automotive
