Manage devices with RealWear Cloud Pro
Cloud Pro offers, advanced analytics, remote firmware management, Cloud Assistance calls, data export, home screen configuration tools, Kiosk mode, and more.
Resolve issues quickly with technical support
Our technical experts are available to answer your questions 24 hours per day during the business week. Log your issue via phone, email, or chat, and our team will respond within four hours.
Repair devices or arrange an advanced replacement
We know that uptime is critical for your frontline. In the rare cases of device failure, RealWear will send a replacement device in advance of receiving the old one.
Pricing Details
First year
One year of Service and Support Pack (“SSP”) coverage comes standard on new RealWear devices at no additional cost.
Additional years
Up to two years additional coverage may be purchased to extend your coverage beyond the first year. The price you pay depends on when you buy the additional years and is paid up front.
Point of Purchase
Save 40% when you buy two additional years of coverage when you buy your device.
At your Renewal Anniversary
You may purchase one or two additional years at the end of your first year. Buy two years, and you’ll save $200 vs. the single year option.
You must purchase the additional years within 30 days of your device purchase date or your renewal anniversary.
Older Devices
RealWear Navigator Series devices covered by an active legacy support pack may be added to Service and Support Pack coverage at the conclusion of their current support pack. They may be enrolled using the “At Your Renewal Anniversary” prices in the table above.
HMT-1® and HMT-1Z1® devices are ineligible for renewed coverage under the SSP.
Have multiple sets of devices with varying contract end dates?
RealWear, and our partner network can work with you to bring your licensing to a single renewal date.
Contact us for help or more details.
