Prysmian Group, the world’s leading manufacturer of electric power transmission and telecommunications cables, chooses Engineering Group, the leading player in digital transformation, and RealWear, Inc, the global leader of hands-free head-mounted tablets for digital transformation in industry, to transform the way the company approaches Field Service Management. By introducing a new digital platform called “PG Connect”, Prysmian Group is now able to extend its field service teams’ capabilities during remote testing, collaboration and operations activities. This platform developed by the Engineering Group combines the SPACE1 Augmented Reality product, with RealWear’s HMT-1 voice-enabled headsets.
Prysmian Group has over 29,000 employees across 50 countries and 106 production plants. As the current state of emergency prevents its customers from attending test activities and trials in person, the innovative multinational company needed an effective tool to remotely engage external customers. Prysmian Group’s main objectives were to support internal operations, transferring knowledge among plants and training plant personnel to support the development of new products.
“Being in a leadership position also means leading the market, directing its decisions and choices,” explains Stefano Brandinali, Prysmian Group’s CDO & CIO. “To maintain this leadership through time innovating becomes crucial. In our market sector, Digital Transformation means combining our physical products with a new intelligent and predictive digital layer, enhancing our offering portfolio with solutions enabled by new technologies. PG Connect well represents the objectives that we at Prysmian set for our digital products: to solve specific situations and to then become useful ecosystems for the whole organization”.
Prysmian selected Engineering and RealWear to co-design and develop PG Connect, a digital platform stemming from the harmonic combination of two parts: a software part based on the SPACE1 product developed by OverIT and integrated by the Engineering Group’s with a hardware part, the RealWear HMT-1 wearable device, that remotely connects field operators to customers, ensuring their efficiency, safety while reducing travel, thus increasing sustainability.
“PG Connect is a new digital ecosystem that enables both operators and clients to live the same experience, simultaneously, even when hundreds of miles apart,” explained Carlotta Dainese, Head of Prysmian Group’s Digital Innovation Lab. “PG Connect completely changes the way we work. It brings many benefits in terms of efficiency, as it accelerates technological transfer, and sustainability, because it reduces travelling. Lastly, it increases safety, being a hands-free device that is activated by voice commands”.
By leveraging SPACE1 AR capabilities using RealWear HMT-1, a Prysmian Presenter shares their point of view with external customers and displays the execution of testing activities on cable systems, in real time. Meanwhile, the Prysmian employee, identified as the “Expert”, operates in backend mode, supporting the Presenter with their expertise and making the most out of the combination of the Augmented Reality and Artificial Intelligence provided by SPACE1, to share documentation, multimedia content and knowledge, engaging the attending customers in a highly captivating presentation.
About Engineering Group
Engineering is one of the main players in the field of digital transformation of public and private companies and organizations, offering an innovative range of platforms for the main market segments. With around 11,000 professionals in 65 locations (in Italy, Belgium, Germany, Norway, Republic of Serbia, Spain, Sweden, Switzerland, Argentina, Brazil and the USA), the Engineering Group designs, develops and manages innovative solutions for the business areas where digitalization is having the biggest impact, including Digital Finance, Smart Government & E-Health, Augmented City, Digital Industry, Smart Energy & Utilities, Digital Telco & Multimedia.
Through its activities, the Group contributes to modernizing the world in which we live and work, combining specialist competences in next-generation technologies, technological infrastructures organized in a single hybrid multi-cloud and the capability to interpret new business models. With significant investments in R&D, Engineering plays a leading role in research, by coordinating national and international projects thanks to its team of 420 researchers and data scientists and a network of academic partners and universities throughout Europe. One of the group’s key strategic assets is its employees’ know-how, to whose training it has dedicated a multidisciplinary School which has provided more than 21,000 days of training during the last year.
OverIT is a multinational company with more than 20 years of international and cross-industry experience in Field Service Management. For many years OverIT has been recognized by premier global advisory and consulting companies as a leading vendor in the FSM and Augmented Reality industries, providing international customers with process knowledge, innovative functionalities and cutting-edge technologies with the aim of transforming their operations and businesses.
SPACE1 is OverIT’s all-in-one product leveraging Augmented Reality and Artificial Intelligence to support technicians during the on-field execution of their activities, by broadening their capabilities and helping them to complete their repair and service tasks more quickly and effectively.
RealWear® is a knowledge transfer platform company providing in-situ information and in-the-field training with software and hardware to help people improve safety and increase productivity at work. The company’s flagship system, the HMT-1®, is the best ruggedized head-mounted, wearable, Android-class tablet computer that frees a worker’s hands for dangerous jobs. With an ever-growing number of hands-free enterprise-ready software apps and integrations, enterprise customers gain instant knowledge for faster troubleshooting and communication and inspection with remote mentor, visual assist, document navigation, industrial IoT visualization and digital workflow solutions.
Global leaders in energy, manufacturing and automotive industries trust the HMT-1 and HMT-1Z1 to empower and connect their global workforce. Companies operating global businesses in diverse industries including Shell, Colgate-Palmolive, BMW and State Grid trust RealWear.